Return & Refund Policy

Because each item is custom printed, most sales are final. Every Shoe Zero product is made to order and printed just for you. These products cannot be resold, which is why we cannot accept returns for reasons like a change of mind. If something arrives incorrect, damaged, or has a clear defect, we will make it right.

We will resolve the issue if there is a real problem with your order.

1. You received the wrong item.
2. You received the wrong size compared to what you ordered.
3. There is a clear print or product defect.
4. The item arrived damaged during shipping.

Because our products are custom-made specifically for each customer, we cannot accept returns for the following reasons.

1. Change of mind. You decided you no longer want the item after ordering.
2. Ordered the wrong size. The size does not fit as expected, but we shipped the size you selected.
3. Design expectations. You approved the design during checkout, then changed your mind about the look.
4. Color differences. Screens display colors differently than printed materials. Minor color variation between your screen and the finished product is normal and not considered a defect.
5. Small handmade variations. Because each pair is made from scratch, tiny differences in alignment or print placement (within 2-3mm) can occur. These are normal for handmade custom products and are not considered defects.
6. Shipping delays. Delays caused by the shipping carrier after your order has left our facility are outside our control.

Contact us within 14 days of delivery and include the following.

1. Your order number.
2. A clear photo of the full item.
3. Close-up photos showing the issue.
4. If it is a size issue, a photo of the size label inside the shoe.
5. A short description of what went wrong.

Requests submitted without photos may take longer to process. The more detail you provide, the faster we can help.

If your issue is confirmed, we will offer one of these resolutions.

1. Free remake or replacement. This is the most common solution. We will reprint or replace your item at no extra cost.
2. Full or partial refund. If a remake is not possible or you prefer a refund, we will process one to your original payment method. Refunds typically appear within 5-10 business days. Depending on your bank or card provider, it may take up to 14 business days to reflect on your statement.
3. Store credit. In some cases, we may offer store credit as an alternative.

We will work with you to find the right solution based on your situation.

No. Because our products are custom-made and cannot be resold, we do not require you to ship the item back. Just send us clear photos of the issue and we will handle it from there. No return shipping, no extra steps.

You can cancel your order anytime before production begins. Since every pair is custom printed just for you, we get started quickly, usually within a few hours of your order being placed. If you need to cancel, contact us as soon as possible and we will take care of it.

Once your order is in production, we are unable to cancel it. Your design has already been printed and the shoes are being made at that point. Every pair is custom made from scratch specifically for you, and the process cannot be reversed.

Shoe Zero ships worldwide. International customers are covered by the same policy outlined on this page. Please note that international shipping times vary by destination, and delays caused by customs processing are outside our control.

If your country has specific consumer protection laws that provide additional rights for defective or misdescribed products, those rights still apply.

We encourage you to contact us directly before filing a dispute with your bank or payment provider. Most issues can be resolved faster through our support team. Filing a chargeback before reaching out to us may delay the resolution process.

Reach out through our Contact Us page or email us at team@shoezero.com. We will take care of you.