Refund policy

Refund & Return Policy

Every Shoe Zero product is custom printed and made to order, just for you. Because each pair is unique and can't be resold, most sales are final — but if something is genuinely wrong with your order, we will make it right.

Cancellations. You can cancel anytime before production begins. We start quickly — usually within a few hours of your order — so reach out as soon as possible. Once an order is in production, it can't be canceled, because your design has already been printed.

Problems we'll fix. If your order arrives with a real issue, we'll resolve it: you received the wrong item; you received a different size than the one you ordered; a clear printing or product defect; or the item was damaged in transit.

How to request help. Contact us within 14 days of delivery at Team@shoezero.com with your order number, a clear photo of the full item, close-up photos of the issue (plus a photo of the inside size label if it's a sizing issue), and a short description of what happened.

What we'll do. Once confirmed, we'll either send a free remake/replacement (most common) or issue a full or partial refund to your original payment method, typically within 5–10 business days. You don't need to ship the item back — just send photos.

What we can't accept. Because items are custom-made, we can't accept returns or refunds for: change of mind; ordering the wrong size when we shipped the size you selected; changing your mind about an approved design; normal color differences between screens and print; or minor handmade variations (within ~2–3mm), which are normal and not defects.

If you ever have a problem, please reach out — we want you to have a great experience.
Team@shoezero.com · +1 (857) 380-2244