Terms of Service

These Terms of Service ("Terms") govern your use of the Shoe Zero website located at shoezero.com and any purchases made through it. The site is operated by Sterling Edge LLC, doing business as Shoe Zero ("Shoe Zero," "we," "us," or "our"), located at 14712 Arbor St, Omaha, NE 68144. The site is hosted on the Shopify platform.

By visiting our site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use this site.

These Terms apply to all users of the site, including browsers, customers, merchants, and anyone else who accesses or uses our services.

To use this site and place orders, you must be at least 18 years of age and a legal resident of a jurisdiction where online purchases of custom goods are permitted.

By using this site, you represent and warrant that you meet these requirements. If you are under 18, you may not use this site or place an order without the direct supervision and consent of a parent or legal guardian who agrees to these Terms on your behalf.

All Shoe Zero products are made to order and printed individually for each customer. Because of the custom nature of our products, you acknowledge and accept the following before placing your order:

• Slight color variations between what you see on your screen and the finished product are normal. Monitor settings, screen calibration, and print materials affect how colors appear. These variations are not defects.
• Minor handmade variations in stitching, construction, or positioning are a natural part of custom manufacturing and are not considered product defects.
• Sizes follow standard size charts provided on the product page. We are not responsible for fit issues resulting from incorrect size selection.
• Once an order is placed and sent to production, design changes cannot be accommodated.

By completing your purchase, you confirm that you have reviewed the design, size, and product details and accept these characteristics as part of ordering a custom product.

When you upload artwork, logos, images, text, or any other creative content ("Submitted Content") to our platform for use on a custom product, you make the following representations and warranties:

• a) You own the Submitted Content outright, or you hold a valid license or written permission from the rights holder to use it for commercial purposes, including having it printed on a physical product.
• b) The Submitted Content does not infringe any third-party intellectual property rights, including copyrights, trademarks, patents, trade secrets, or publicity rights.
• c) The Submitted Content does not contain illegal material, including but not limited to obscene, defamatory, or threatening content.
• d) You are solely responsible for ensuring your design complies with all applicable laws.

If any third party brings a claim against Shoe Zero arising from your Submitted Content — including claims of copyright infringement, trademark infringement, or any other intellectual property violation — you agree to indemnify, defend, and hold Shoe Zero and Sterling Edge LLC harmless from all damages, costs, and legal fees related to that claim. See Section 15 for full indemnification terms.

Shoe Zero reserves the right to reject, refuse to print, or remove any design that we reasonably believe may infringe third-party rights or violate any law, without prior notice and without liability to you.

By uploading Submitted Content and placing an order with Shoe Zero, you grant Shoe Zero a non-exclusive, royalty-free, worldwide license to display, reproduce, and use your shoe design and any imagery incorporated in it for Shoe Zero's marketing purposes. This includes use on our website, social media accounts, advertisements, and promotional materials.

You retain full ownership of your original artwork. This license does not transfer ownership to Shoe Zero. We will not sell or sublicense your designs to third parties.

If you do not want your finished shoe design used in Shoe Zero's marketing, you must notify us in writing at team@shoezero.com before your order ships. We will make reasonable efforts to honor that request.

Orders are placed through our website at shoezero.com. All prices are listed in US Dollars (USD). Applicable taxes are calculated at checkout based on your shipping address.

We accept the payment methods displayed at checkout. By submitting an order, you authorize us to charge your selected payment method for the total amount shown, including taxes and shipping.

An order confirmation email does not constitute our acceptance of the order. We reserve the right to cancel or refuse any order at any time for reasons including:

• Suspected fraudulent activity
• Errors in product description or pricing
• Inability to verify payment
• Suspicion that a design violates Section 4

If we cancel your order, you will receive a full refund to your original payment method within 5–10 business days.

Prices and product availability are subject to change without notice. We are not responsible for typographical errors in pricing. If an order is placed at an incorrect price due to a site error, we reserve the right to cancel that order and notify you.

Because each item is custom printed just for you, most sales are final. We stand behind our manufacturing quality and will address legitimate issues as described below.

Acceptable Reasons for a Remedy

We will provide a free remake, replacement, or another fair resolution for the following:

1. You received the wrong item (not what you ordered)
2. You received the wrong size (different from what you ordered)
3. There is a clear print defect or product manufacturing defect
4. The item arrived damaged in shipping

Non-Returnable Situations

We do not accept returns or offer refunds for:

1. Change of mind after ordering
2. Incorrect size selected by the customer, or fit expectations not met
3. Wanting to change the design after the order was placed
4. Color differences between screen display and the printed product
5. Minor handmade or production variations
6. Shipping delays outside our control

How to Submit a Claim

You must contact us within 7 days of confirmed delivery. Late submissions will not be accepted.

To submit a claim, email team@shoezero.com or call +1 (857) 380-2244 with:

• Your order number
• Photos of the item received
• A clear photo of the defect or issue
• A photo of the size label
• A description of the problem

Approved claims receive a free remake or replacement as the standard resolution. We will communicate the outcome with you directly. We do not issue refunds for shipping costs on approved claims unless the error was ours.

We ship to addresses within the United States and select international destinations. Estimated shipping times are provided at checkout and are estimates only — not guarantees. We are not liable for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.

You are responsible for providing a complete and accurate shipping address at the time of order. Shoe Zero is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we may charge a re-shipping fee.

Risk of loss and title for products passes to you upon our delivery of the order to the carrier.

We make reasonable efforts to ensure the information on this site — including product descriptions, pricing, and availability — is accurate and up to date. However, we do not warrant that all content is complete, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice. If an error affects a placed order, we will contact you with options that may include keeping the order at the corrected price, or cancelling the order for a full refund.

Material on this site is provided for general information purposes. You should not rely solely on it to make purchasing decisions without verifying relevant details.

If you create an account with Shoe Zero, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information when creating your account and to keep it up to date. Inaccurate account information may result in order delays or cancellations.

You must notify us immediately at team@shoezero.com if you suspect unauthorized use of your account. Shoe Zero is not liable for any loss or damage arising from your failure to keep your credentials secure.

We reserve the right to suspend or terminate accounts that violate these Terms, are associated with fraudulent activity, or have been inactive for an extended period, without prior notice.

In addition to other restrictions set out in these Terms, you are prohibited from using this site or its content to:

• Upload designs that infringe the intellectual property rights of any person or entity
• Upload designs containing illegal, obscene, threatening, defamatory, or hateful content
• Place fraudulent orders or provide false payment information
• Collect or harvest any personally identifiable information from the site
• Use automated tools, bots, or scrapers to access, monitor, or copy any part of the site
• Transmit viruses, malware, or any code designed to disrupt or damage the site
• Harass, threaten, or abuse Shoe Zero staff or other users
• Attempt to gain unauthorized access to any part of the site or its infrastructure
• Resell custom products purchased from Shoe Zero as new or original designs on other platforms
• Violate any applicable federal, state, or local law

Violations may result in immediate account termination and cancellation of pending orders without refund.

Our site may contain links to third-party websites or offer access to third-party tools and services. These are provided for your convenience only. We do not control, endorse, or accept responsibility for any third-party content, websites, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party sites. We encourage you to review the terms and privacy policies of any third-party site you visit.

To the fullest extent permitted by law, Shoe Zero provides this site, its content, and all products and services on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind — whether express, implied, or statutory.

This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of dealing.

We do not warrant that:

• The site will be uninterrupted, error-free, or free of viruses
• The results obtained from using the site will be accurate or reliable
• Any products will meet your specific expectations beyond what is stated in our return policy

Some jurisdictions do not allow the exclusion of implied warranties. In those cases, our warranties are limited to the maximum extent permitted by applicable law.

To the fullest extent permitted by law, Shoe Zero and Sterling Edge LLC, and our directors, officers, employees, agents, and suppliers, will not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost data, loss of goodwill, or business interruption — arising out of or in connection with your use of this site or any product purchased through it, even if we have been advised of the possibility of such damages.

In all cases, our maximum total liability to you for any claim arising out of or related to these Terms or your use of this site is limited to the total amount you paid to Shoe Zero for the specific order giving rise to the claim.

This limitation applies regardless of the legal theory on which the claim is based — whether contract, tort, statute, or otherwise.

You agree to indemnify, defend, and hold harmless Shoe Zero, Sterling Edge LLC, and our affiliates, directors, officers, employees, agents, and service providers from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• a) Your breach of any provision of these Terms
• b) Your violation of any law or regulation
• c) Any Submitted Content you upload to the platform, including any claim that your design infringes a third party's intellectual property or other rights
• d) Your use of this site or any products purchased through it
• e) Any fraudulent, negligent, or wrongful act on your part

This indemnification obligation will survive the termination of these Terms and your use of the site.

Informal Resolution First

Before filing any formal dispute, you agree to contact us at team@shoezero.com and give us 30 days to attempt to resolve the issue informally. Most concerns can be resolved this way.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our site or products — including questions about the validity, enforceability, or scope of this arbitration clause — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Arbitration will take place in Omaha, Nebraska, or by phone or video conference if both parties agree. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Exception

Either party may bring an individual claim in small claims court in Omaha, Nebraska, if the claim qualifies.

Class Action Waiver

You and Shoe Zero each agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class action, collective action, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

Jury Trial Waiver

By agreeing to arbitration, you and Shoe Zero each waive the right to a jury trial for any covered disputes.

If any part of this Section is found unenforceable, the remainder of this Section continues in full force and effect, except that if the class action waiver is found unenforceable, the entire arbitration agreement is null and void.

These Terms and any dispute arising from your use of this site or any purchase made through it are governed by the laws of the State of Nebraska, without regard to its conflict of law provisions. To the extent any dispute proceeds in court, you consent to the exclusive jurisdiction of the state and federal courts located in Omaha, Nebraska.

By opting in to receive text messages from Shoe Zero, you agree to the following terms. Your consent is not required as a condition of purchase.

What You'll Receive

You may receive recurring text messages including order updates, shipping notifications, promotions, and marketing content from Shoe Zero sent through our wireless messaging service.

Messaging Frequency

Message frequency varies. You may receive up to 8 messages per month.

Costs

Message and data rates may apply. Shoe Zero is not responsible for any charges incurred through your wireless carrier.

How to Opt Out

You may opt out of marketing messages at any time using any of the following methods:

• Reply STOP to any text message from Shoe Zero
• Email team@shoezero.com with the subject line "SMS Opt-Out" and your phone number
• Call +1 (857) 380-2244 and request to be removed
• Submit a request through the contact form on our website

After opting out, you may receive a single confirmation message. You will not receive further marketing texts after that. Transactional messages (such as order confirmations and shipping updates) may still be sent as they are not promotional in nature.

Messaging Hours

We send messages between 8:00 AM and 9:00 PM in your local time zone.

Help

For support, text HELP to any Shoe Zero message or email team@shoezero.com.

Liability

Shoe Zero is not liable for failed, delayed, or misdirected delivery of messages caused by your wireless carrier or network conditions.

Carrier participation may vary. Compatible carriers include AT&T, T-Mobile, Verizon, Sprint, Boost, MetroPCS, and others.

Your personal information is collected, used, and protected in accordance with our Privacy Policy, available at shoezero.com/pages/privacy-policy. By using this site, you consent to the data practices described in that policy.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, contact us at team@shoezero.com.

We may update these Terms at any time. When we make material changes, we will notify you by posting a notice on our website or by sending an email to the address on file for your account, at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the site after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree to updated Terms, stop using the site and contact us at team@shoezero.com.

Shoe Zero will not be held liable for any failure or delay in fulfilling our obligations under these Terms if that failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to: natural disasters, fires, floods, earthquakes, pandemics or public health emergencies, acts of war or terrorism, government actions or regulations, labor disputes, supply chain disruptions, power or internet outages, or failures of third-party service providers including carriers and manufacturers.

When a force majeure event occurs, we will notify you as soon as reasonably practicable and will make reasonable efforts to resume performance. If the event continues for more than 30 days and prevents us from fulfilling your order, you will be entitled to a full refund for the affected order.

This section does not excuse payment obligations already incurred prior to the force majeure event.

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Shoe Zero regarding your use of this site and any purchases made through it. They supersede all prior communications, representations, or agreements — whether written or verbal — relating to that subject matter.

Questions about these Terms should be sent to: