Question 1

What is the ordering process?

Accepted Answer

Pick a shoe style, open it in our free design tool, add your artwork or logo, then check out with your shipping details. We handle production and delivery from there. Browse our custom shoes page at https://shoezero.com/collections/custom-shoes to get started.

Question 2

How can I design a shoe on your platform?

Accepted Answer

Open any product page and click the design tool. You can upload images, add text, and adjust colors on every panel. The tool shows a live preview of your shoe as you make changes, so you see exactly what you're getting before you order.

Question 3

Can I order plain white shoes without customization?

Accepted Answer

Yes. Add any shoe to your cart without uploading a design and you'll receive a clean, unprinted pair.

Question 4

What other products can I customize besides shoes?

Accepted Answer

We also carry hoodies, t-shirts, sweatshirts, caps, boxer shorts, leggings, blankets, socks, flip flops, slippers, backpacks, bags, baseball jerseys, and more.

Question 5

Do you offer gift cards?

Accepted Answer

Yes. Gift cards are available on our website and can be applied at checkout.

Question 6

How do I contact customer service?

Accepted Answer

You can reach us by phone at +1 (857) 380-2244, by email at support@shoezero.com, or through our Contact Us page.

Question 7

What shoe styles are available for customization?

Accepted Answer

We have 30+ styles across low-tops, high-tops, basketball shoes, boots, kids shoes, flip flops, slippers, and slides. Prices range from $30 for flip flops to $140 for high-tops.

Question 8

Which parts of the shoe can I customize?

Accepted Answer

You can customize the outer panels, inner panels, tongue, heel, toe box, and insole. Our design tool highlights each section so you can see exactly where your artwork will go.

Question 9

Can I customize the shoe box?

Accepted Answer

Yes. Shoe box customization is available.

Question 10

What file formats can I upload for my design?

Accepted Answer

We accept PNG, JPG, and SVG files. For the sharpest print, use a PNG with a transparent background at 300 DPI or higher. The design tool will warn you if your image quality is too low.

Question 11

What image resolution do you recommend?

Accepted Answer

300 DPI or higher at the size you want it printed. Images below that threshold may look pixelated on the finished shoe. If your file is too low-res, the design tool will flag it before you place your order.

Question 12

Will the printed colors match what I see on my screen?

Accepted Answer

We calibrate our printers to match your design as closely as possible. The preview in our design tool gives you a strong representation of how your finished shoe will look.

Question 13

Can I see a preview of my shoes before production?

Accepted Answer

Yes. The design tool shows a live preview as you build your design. If you're placing a business order, our team also sends digital mockups for your approval before production starts. Submit a business inquiry at https://shoezero.com/pages/business-inquiry to get started.

Question 14

I lost an unsaved design. Can it be recovered?

Accepted Answer

Contact us and we'll do our best to recover it.

Question 15

Do you offer design services?

Accepted Answer

Yes. We offer a 30-minute design session and a full shoe designing service where our team builds custom designs based on your preferences.

Question 16

What materials are your shoes made of?

Accepted Answer

It depends on the style. Across our catalog you'll find synthetic leather (PU), woven canvas, breathable mesh, mesh-knit, PVC, and polyester suede. Each product page lists the exact materials for that specific shoe.

Question 17

Will the print fade, crack, or peel over time?

Accepted Answer

Not under normal wear. The print bonds directly into the shoe material, so it won't crack, peel, or fade the way a surface-level print would.

Question 18

How do I care for my custom shoes?

Accepted Answer

It depends on the material. Most leather and canvas styles can be wiped down with a damp cloth and cold water, then air dried. Some mesh and fabric styles can be hand washed in cold water. Check your product page for the specific care instructions for your shoe.

Question 19

How do I find the right shoe size?

Accepted Answer

Every product page has a size chart with measurements in US, EU, UK, centimeters, and inches. Measure your foot and compare it to the chart for the most accurate fit. We also have a full shoe sizing guide at https://shoezero.com/blogs/learn/how-to-measure-your-shoe-size that walks you through measuring step by step.

Question 20

Do your shoes run true to size?

Accepted Answer

Sizing can vary between styles because each shoe uses different materials and construction. A size 41 in one style might measure slightly different from a 41 in another. Every product page has its own size chart with exact measurements, so always check before ordering. If you're between sizes, go with the larger one.

Question 21

What sizing system do you use?

Accepted Answer

We provide US, EU, and UK sizes. Every product page also includes measurements in centimeters and inches so you can match your actual foot length to the right size.

Question 22

What if my shoes don't fit?

Accepted Answer

Since every pair is custom printed to your design, we can't accept returns for sizing. That's why we recommend measuring your feet and checking the size chart on the product page before you order. Each chart shows measurements in centimeters and inches so you can confirm the fit. When in doubt, go with the larger size.

Question 23

How much does customization cost?

Accepted Answer

Nothing extra. Customization is free. The price on the product page is the full price. No setup fees, no design fees, no hidden charges for uploading your artwork.

Question 24

What are your shoe prices?

Accepted Answer

Slides and flip flops start around $30-$35. Low-tops and running shoes range from $110-$120. High-tops and specialty styles go up to $140. Every product page shows the exact price. For business orders, we offer volume-based pricing on request.

Question 25

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay.

Question 26

Do you offer discounts or promotions?

Accepted Answer

We run deals throughout the year. Subscribe to our email list and follow us on social media to catch them.

Question 27

Do you ship internationally?

Accepted Answer

Yes. We ship to over 190 countries. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Question 28

How long does production take?

Accepted Answer

Production takes 2-3 weeks, depending on the complexity of your design.

Question 29

What shipping options are available?

Accepted Answer

We offer expedited shipping (7-10 days after production) and standard shipping (15-20 days after production). Expedited is a good pick if you need your shoes on a tighter timeline.

Question 30

When will my order arrive?

Accepted Answer

Total delivery is production (2-3 weeks) plus shipping (3-4 weeks). We ship worldwide to 190+ countries with tracking on every order.

Question 31

How do I track my order?

Accepted Answer

We'll email you a tracking link at https://shoezero.com/apps/parcelpanel once your shoes ship. Click it to see where your package is in real time.

Question 32

I entered the wrong shipping address. Can I update it?

Accepted Answer

Contact us as soon as possible. If your order hasn't entered production yet, we can update it.

Question 33

Are customs or import duties included in the price?

Accepted Answer

No. Customs duties and import taxes vary by country and are the responsibility of the buyer. Your local customs authority sets the rates, so check with them for estimates before ordering.

Question 34

What is your return/refund policy?

Accepted Answer

We have a no return, no refund policy once production begins. Every pair is custom printed to your design, which means it can't be resold to another customer. If you run into an issue with your order, reach out to us. We want you to have a good experience and we'll work with you. Read our full refund policy at https://shoezero.com/policies/refund-policy for details.

Question 35

Can I cancel my order after it's been placed?

Accepted Answer

Yes, if production hasn't started yet. Contact us as soon as possible. Once production begins on a custom order, we can't cancel it.

Question 36

What if I receive a defective or damaged pair?

Accepted Answer

Reach out to us with photos of the issue. We take quality seriously and will work with you to find a solution.

Question 37

The print looks different from my design. What can I do?

Accepted Answer

We do our best to match your design accurately, but small variations from printing can happen. If the difference is significant or something looks clearly wrong, email us with photos and our team will review it.

Question 38

Do you accept bulk orders?

Accepted Answer

Yes. We handle orders of any size, from a single pair to thousands.

Question 39

Is there a minimum order quantity?

Accepted Answer

No minimum. You can order as few as 1 pair.

Question 40

Do you offer volume discounts?

Accepted Answer

Yes. We offer tiered pricing based on quantity. Submit a business inquiry with your estimated order size and our team will send you a custom quote.

Question 41

Can I order samples before a large order?

Accepted Answer

Yes. Many of our business clients start with a few sample pairs to check quality, fit, and print accuracy before placing a bigger order.

Question 42

Do you provide mockups for business orders?

Accepted Answer

Yes. Our design team creates digital mockups within 48 hours of receiving your brand assets. You get unlimited revisions until you approve the final design, all included at no extra cost.

Question 43

What is the process for business orders?

Accepted Answer

Start by submitting a business inquiry at https://shoezero.com/pages/business-inquiry. Our team responds within 24 hours. From there, we create mockups for your approval with unlimited revisions, move to production once you sign off, and ship globally to 190+ countries. The typical turnaround from design approval to delivery is 5-7 weeks (production: 2-3 weeks, shipping: 3-4 weeks).

Question 44

Do you offer white-label or private-label shoes?

Accepted Answer

Yes. Our Launch Your Shoe Line program at https://shoezero.com/pages/launch-your-shoe-line lets you build a fully branded shoe line under your own label. We handle all the manufacturing. You own the brand and the customer relationship.

Question 45

Can I become a reseller?

Accepted Answer

Yes. We offer reseller partnerships. Contact our business team to discuss terms.

Question 46

What are common use cases for business orders?

Accepted Answer

Trade show giveaways, employee appreciation gifts, corporate event merchandise, marketing campaign swag, team uniforms, and branded retail products. Companies like Salesforce, Microsoft, and Kraft Heinz have ordered custom shoes from us.

Question 47

Do you offer dedicated support for business accounts?

Accepted Answer

Yes. Every business order gets a dedicated account contact with same-day response times. We walk you through the entire process from concept to delivery.

Question 48

Can I order custom shoes for a school, team, or nonprofit?

Accepted Answer

Yes. Schools, sports teams, nonprofits, and community groups order from us regularly. No minimums, and volume pricing is available for larger groups.

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